Educational Access Network Student Employee
Description
Become part of NMU's fastest developing department to date! Shape the future of NMU LTE by helping the community gain access to affordable internet and expand their education potential.We offer three positions for student staff:
Support Specialist - Help customers with the leading technology in LTE with troubleshooting problems with their LTE equipment, answer questions about the NMU LTE service, and offer internet service to the Upper Peninsula.
Equipment Specialist - Provision LTE Antennas and Routers for customer use, use satellite mapping software to measure distance and terrain for determining signal, and assist the communities of the Upper Peninsula to get affordable internet.
Billing Specialist - Maintain customer EAN subscriptions, manage payment profiles, and help the communities in the U.P. get affordable internet.
All students begin training as support specialists to learn how we interact with customers and how to use our resources to be successful members of the EAN. After your training is completed, you will have an opportunity to move into a different position (and get a pay raise!)
We are currently looking for students interested in a customer support position, with availability during the 2024 Winter and Summer semesters. Our Winter hours are 8:00 AM to 5:00 PM and our Summer hours are Monday-Friday, from 7:30 AM to 4:00 PM!
Qualifications
1. Good communication skills2. Good customer service skills
3. Able to deal with problems in a calm and professional manner.
4. Troubleshoot and solve problems when working with people.
5. Good organizational skills.
7. Able to work independently.
8. Positive, professional attitude.
9. Able to follow directions to complete tasks.
10. Must be enrolled and an active student.
Please login to continue applying for this position. You must have an active NMU account to apply for a job.
Northern Michigan University does not unlawfully discriminate on the basis of ancestry, race, color, ethnicity, religion, or creed, sex or gender, gender identity, gender expression, genetic information, national origin, age, height, weight, marital status, familial status, handicap/disability, sexual orientation, military or veteran status, or any other characteristic protected by federal or state law in employment or the provision of services. NMU provides, upon request, reasonable accommodation including auxiliary aids and services necessary to afford individuals with disabilities an equal opportunity to participate in all programs and activities. Persons having civil rights inquiries may contact the Civil Rights office in the Human Resources building at 906-227-2420. Persons having inquires regarding the Americans with Disabilities Act (ADA) may contact the Dean of Students office at 906-227-1700