Helpdesk Assistant Level I
Description
If you like to work with people, computers, and are looking for a way to gain valuable customer service and support experience that will help you after graduation then a student position at the HelpDesk may be right for you!Basic Function and Responsibility:
Provide first level computer and network support for all phone, e-mail, and walk-in inquiries from students, staff, faculty and retirees at NMU.
Characteristic Duties and Responsibilities:
A. Provide general support for customers face to face.
B. Provide computer support for customers face to face.
C. Provide network support for customers face to face.
D. Find solutions in HelpDesk resources and on the web.
E. Correctly log, assign, and complete requests in the HelpDesk application software.
F. Maintain HelpDesk lab and work area.
G. Perform other duties as assigned.
Supervision Received: Supervision is received from Level II and III HelpDesk Assistants, HelpDesk Consultants and the HelpDesk Manager.
Supervision Exercised: None
Note: Level 1 assistants are encouraged to attain Level II within 2 to 4 semesters.
Qualifications
1.Good communication skills2.Good customer service skills
3.Able to deal with problems in a calm and professional manner.
4.Troubleshoot and solve problems when working with people face to face.
5.Basic Understanding of computer hardware, software
6.Basic Understanding of networks and networks services.
7.Able to work independently.
8.Positive, professional attitude.
Note: Level 1 assistants are encouraged to attain Level II within 2 to 4 semesters.
Please login to continue applying for this position. You must have an active NMU account to apply for a job.
Northern Michigan University does not unlawfully discriminate on the basis of ancestry, race, color, ethnicity, religion, or creed, sex or gender, gender identity, gender expression, genetic information, national origin, age, height, weight, marital status, familial status, handicap/disability, sexual orientation, military or veteran status, or any other characteristic protected by federal or state law in employment or the provision of services. NMU provides, upon request, reasonable accommodation including auxiliary aids and services necessary to afford individuals with disabilities an equal opportunity to participate in all programs and activities. Persons having civil rights inquiries may contact the Civil Rights office in the Human Resources building at 906-227-2420. Persons having inquires regarding the Americans with Disabilities Act (ADA) may contact the Dean of Students office at 906-227-1700