Helpdesk Assistant Level I
Description
Job DescriptionThe Help Desk Assistant role assists with various account, network, and technical-related issues. This means they are the first point-of-contact for staff, faculty, students, and retirees.
Reasons you might want to work as a Help Desk Assistant at Technology Support Services (TSS)
- Flexible scheduling.
- Enjoy problem solving.
- Enjoy working with people & technology.
- Opportunity to improve technical skills.
- Career development opportunity for those with a future in IT.
- Develop beneficial skills that will help with your future career - even if unrelated to IT.
Duties & Responsibilities
- Work with staff/faculty/students/retirees online, over the phone, or in person.
- Troubleshoot various computer & other technical-related issues such as printers or network drives.
- Troubleshoot WiFi or other network issues.
- Troubleshoot account issues with end-users [customers].
- Re-image computers.
- Effectively and accurately re-direct end-users to correct department as needed.
- Assist with laptop cleans and distribution.
- Utilize the Work Order Management System (WOMs) to document any errors, including attempts to solve them, and the eventual solution.
- Regularly check and update internal knowledge base.
- Maintain the work area.
Qualifications
1.Good communication skills2.Good customer service skills
3.Able to deal with problems in a calm and professional manner.
4.Troubleshoot and solve problems when working with people face to face.
5.Basic Understanding of computer hardware, software
6.Basic Understanding of networks and networks services.
7.Able to work independently.
8.Positive, professional attitude.
Note: Level 1 assistants are encouraged to attain Level II within 2 to 4 semesters.
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Northern Michigan University does not unlawfully discriminate on the basis of ancestry, race, color, ethnicity, religion, or creed, sex or gender, gender identity, gender expression, genetic information, national origin, age, height, weight, marital status, familial status, handicap/disability, sexual orientation, military or veteran status, or any other characteristic protected by federal or state law in employment or the provision of services. NMU provides, upon request, reasonable accommodation including auxiliary aids and services necessary to afford individuals with disabilities an equal opportunity to participate in all programs and activities. Persons having civil rights inquiries may contact the Civil Rights office in the Human Resources building at 906-227-2420. Persons having inquires regarding the Americans with Disabilities Act (ADA) may contact the Dean of Students office at 906-227-1700